Returns & Refunds

We hope you love everything you order from Roxie By Kate! Because we are a small boutique with limited quantities, we currently offer store credit only on eligible returns. We do not issue refunds to the original form of payment unless an item arrives damaged, defective, or incorrect.

Return Eligibility

To be eligible for a return:

• A return request must be submitted within 14 days of delivery.
• Items must be unworn, unwashed, unaltered, and free from makeup, deodorant, perfume, pet hair, smoke, stains, or other signs of wear.
• All original tags must remain attached.
• Shoes must be unworn, returned in their original box, and free from marks or damage.
• The return must be shipped within 7 days of approval.

Items that do not meet these requirements will not be accepted and may be returned to the customer at the customer’s expense.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged:

• Items marked “Final Sale”
• Sale or clearance items
• Jewelry and other accessories
• Gift cards
• Promotional or giveaway items
• Items purchased with a discount of 30% or more

How to Start a Return

Please email returns@shop.roxiebykate.com with your order number and the item you would like to return. Do not send an item back without receiving return authorization first.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as Roxie By Kate is not responsible for returns that are lost or damaged in transit.

Store Credit

Once your return is received and inspected, approved store credit will be issued by email. Please allow 3–5 business days after delivery of your return for processing.

Store credit will be issued for the purchase price of the eligible merchandise, excluding original and return shipping charges.

Exchanges

Because our pieces are available in limited quantities, we cannot guarantee direct exchanges. If you need a different size or item, we recommend placing a new order and returning the original eligible item for store credit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at [your customer-service email].

Include your order number and clear photographs showing the issue. If the item is confirmed to be damaged, defective, or incorrect, we will provide a replacement when available or issue an appropriate refund at no additional cost to you.

Normal wear, damage caused after delivery, or minor variations in color, pattern placement, or distressing are not considered defects.

Roxie By Kate reserves the right to refuse returns that do not meet the requirements stated above.