Shipping policy

Shipping Policy

Effective date: September 06, 2026

Thank you for shopping with Roxie By Kate! We carefully package every order and appreciate your patience while your new pieces are prepared for shipment.

Shipping Rates

Roxie By Kate offers:

$8 flat-rate standard shipping within the United States.
Free standard shipping on orders of $100 or more, calculated after discounts and before taxes.

Shipping charges are nonrefundable unless an order arrives damaged, defective, or incorrect due to an error by Roxie By Kate.

Order Processing

In-stock orders are typically processed within 1-5 business days, excluding weekends and holidays. Processing time is separate from the carrier’s estimated transit time.

During boutique drops, sales, holidays, severe weather, or other high-volume periods, processing may take longer. We will communicate any significant delays whenever possible.

Delivery Estimates

Once shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and shipping carrier. Delivery dates are estimates and are not guaranteed.

Roxie By Kate is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our reasonable control.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking information to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed once an order has been placed or processed.

Roxie By Kate is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges associated with correcting an address or reshipping a returned package are the customer’s responsibility.

Returned or Refused Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, or unsuccessful delivery attempt, we will contact you using the email associated with your order.

The customer is responsible for any additional shipping charge required to resend the package. Original shipping charges are nonrefundable.

Orders returned to us and not reshipped will be handled according to our Return and Refund Policy.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If tracking shows that your package is still in transit beyond the expected delivery window, please contact us so we can help you begin a carrier inquiry.

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the delivery location and with household members or neighbors.
Allow one additional business day, as carriers sometimes scan packages before completing delivery.
Contact the shipping carrier directly to request delivery details.

Roxie By Kate is not responsible for packages lost or stolen after the carrier confirms delivery, except where responsibility is imposed by applicable law. We will provide available information to assist you with a carrier claim.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your package or merchandise arrives damaged, defective, or incorrect, email us within 3 days of delivery.

Include your order number and clear photographs of the package and affected merchandise. Please retain all packaging until we have reviewed your claim.

Confirmed damaged, defective, or incorrect orders will be addressed according to our Return and Refund Policy.

Preorders and Backordered Items

If we offer preorder or backordered merchandise, the estimated shipping timeframe will be stated in the product description. These dates are estimates and may change due to manufacturer or carrier delays.

If an order contains both in-stock and preorder merchandise, the entire order may ship together when all items become available unless otherwise stated.